Refund policy
Effective date: 2026-11-01
This policy describes cancellation and refund rules for paid BoardConquest features.
1. Payment model
Our order process is conducted by Paddle.com. Paddle.com Market Ltd is the Merchant of Record for paid orders: the purchase contract is with Paddle, under Paddle's buyer terms, and the use of the app is governed by our Terms. Paddle collects payment, calculates taxes, issues purchase documents/invoices and may handle refunds.
2. Cancelling renewal
The subscription is a recurring digital service. Standard renewal cancellation stops future charges, but it does not automatically create a refund. Paid access remains active until the end of the paid period, unless Paddle or mandatory law provides otherwise.
If less than 14 days have passed since purchase or since a renewal, you can use the "Withdraw from contract here" button next to your subscription on Plans and pricing. You do not need to give a reason - this ends the subscription at once with a full refund, separate from standard renewal cancellation.
3. EU/EEA consumer withdrawal right
EU/EEA consumers generally have 14 days to withdraw from an online contract without giving a reason. In BoardConquest, the easiest way to do this within that period is the "Withdraw from contract here" button on Plans and pricing, confirmed with "Confirm withdrawal". Starting the subscription straight away does not take the 14 days away: the right ends earlier only if the service is fully performed within them, with your prior express consent and acknowledgement (art. 16(a) of Directive 2011/83/EU; art. 38 par. 1 point 1 of the Polish Consumer Rights Act). Within the 14 days you get the full price back.
4. Refunds
Until the 14th day after purchase or after a renewal, you can withdraw yourself without explaining the reason: select "Withdraw from contract here" next to your subscription on Plans and pricing and confirm with "Confirm withdrawal". The subscription ends at once, you get a confirmation by e-mail, and Paddle returns the full price to the payment method you used within 14 days.
After these 14 days, the withdrawal button is no longer available. If you believe your case requires an exception, use the Contact page and describe the situation.
Refunds related to payments, incorrect charges, cards, taxes or invoices may be handled by Paddle Support as the Merchant of Record. You can also contact BoardConquest at admin@boardconquest.com, and we will help route the case to the right channel.
Refunds for unused parts of a billing period are not granted automatically. They are granted where the law or Paddle's terms require it, where we close your account for a reason you did not cause (Terms 4.2), where you end the subscription after a change that significantly worsens it (Terms 16.2), when the Service ends (Terms 16.3), or by an individual support decision. After a refund, paid access may be revoked or limited.
5. Complaints
Complaints about the application, account access, technical bugs, the Rules Arbiter, the PDF library, BGG sync or the planner go to admin@boardconquest.com or through the contact page; we answer by e-mail within 14 days (Terms, section 21). Payment, invoice or card issues can go to Paddle Support, or to us if you need help routing the matter.
